Right of withdrawal
Return, revocation & reimbursement - our guidelines
As of April 2025
1. General right of return (14 + 14 days)
You can request a return from us within 14 days of receiving your order.
After approval, you have another 14 days to return the article to us.
Returns that do not enter into this time window can no longer be accepted - unless there is a mistake on our part (e.g. false or defective item).
2. Returning conditions
In order for an article to be withdrawn, it must:
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are in the original state (unused, unauthorized, unopened)
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be complete & in the original packaging
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contain all labels and accessories
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be provided with proof of purchase (e.g. invoice or order confirmation)
In unexpositated returns are not accepted.
Registration by email to:
📧 info@tgp-racing.com
Return address:
TGP Motoracing
Am Bach 4
85659 Forstern
Germany
3. motorcycle helmets - special regulation
🛑 Helmets are excluded from normal return rights.
Simply order, try on and send it back - we don't accept that.
For this we offer two options:
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Helman sample on site in our showroom in Forstern
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Shipping of trials against the deposit amount
➡️ Only possible after prior consultation!
📧 Contact in advance!
⚠️ helmets that put on, worn or return with signs of wear (e.g. scratches, inner lining, etc.) are not accepted.
4. Damage & transport damage - what to do?
Please check your delivery immediately when you receive, before unpacking.
When the package is damaged:
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Don't open!
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Take photos (packaging, shipping label, visible damage)
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Report immediately: info@tgp-racing.com
💥 Even the smallest damage or traces (e.g. scratches, montage tracks, fingerprints) can lead to a rejection of the return.
A notice:
All returns are thoroughly checked by us - for the smallest details.
5. Return costs
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If you cancel or exchange customer requirements: Returns will be sent at your own expense
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In the event of errors on our part (incorrect article, defective): Return shipping is taken over by us - including pre -franked label
Returns must be carefully packaged - ideally in the original packaging.
Inadequately packaged returns cannot be reimbursed.
6. Article excluded from exchange/return
The following articles are generally excluded from the right of return:
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Helmets (except for a trial option, see above)
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Special designs / custom parts
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Electronics after opening the packaging
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Hygiene products (e.g. helmet pad)
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Liquids, flammable fabrics, gases
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Vouchers & discounted articles (sale)
In the event of ambiguities for an article: Write us before buying!
7. Exchange procedure
Direct exchange is not possible.
If you want another article:
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Register return as described above
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Place a new order separately
8. Refunds
As soon as your return has been checked and approved, the reimbursement takes place within 10 working days on the originally used means of payment.
Please note:
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It can take additional time for banks/credit card providers to finally record the repayment
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For delays over 15 working days: contact us at info@tgp-racing.com
9. Right of withdrawal (EU customers)
§ 10 Right of withdrawal of the consumer in accordance with BGB
Consumers are entitled to a legal right of withdrawal of 14 days.
Start of the deadline: from receipt of the goods / last partial delivery.
Revocation to:
TGP Motoracing
Am Bach 4
85659 Forstern
📧 info@tgp-racing.com
📞 +49 (0)8124 / 9099167
Timely dispatch is sufficient to meet the deadline.
Consequences of the revocation:
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Reimbursement of all payments including standard shipping costs (not: express surcharges)
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Repayment takes place within 14 days
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Reimbursement only after receipt of goods or proof of the return
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The customer bears the back end costs
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Loss of value due to non -appropriate handling (e.g. signs of wear) is deducted
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In the case of services (e.g. tuning), a proportionate amount is due for work already done
10. Packaging & sustainability
We rely on environmentally friendly packaging:
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About 80% of the boxes are recycled
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Filling material is reused or sustainable
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We recycle packaging from manufacturers, as far as possible
Nevertheless: Packaging damage when returning may lead to rejection of the return - please pay attention to safe shipping.
11. Questions?
We are happy to help!
📧 info@tgp-racing.com
📞 +49 (0)8124 / 9099167